PROMESA BEST BUILT

Effective Date: September 18th 2026

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Best Built Trailers (“Best Built Trailers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

 

This Privacy Policy explains what information we may collect, how we may use it, how we may share it, and the choices you may have regarding your information when you visit our website, contact us, purchase our products or services, or communicate with us through channels such as text messaging.

 

1. Information We Collect

Depending on how you interact with Best Built Trailers, we may collect information such as:

 

Information You Provide to Us

You may provide personal information when you:

• Contact us through our website, email, phone, or text message

• Request information, a quote, or other services

• Purchase a trailer, part, product, or service

• Submit a form on our website

• Sign up to receive text messages or other communications

• Create or use an account, where applicable

• Communicate with our employees or representatives

 

This information may include your name, phone number, email address, mailing or shipping address, billing information, and other information you choose to provide.

 

Transaction Information

When you purchase products or services from us, we may collect information necessary to process and fulfill your transaction, such as billing, shipping, delivery, and order information.

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Payment information may be processed by third-party payment processors. We do not necessarily store complete payment card information on our own systems.

 

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device type, operating system, pages viewed, referring website, and general information about how you interact with our website.

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We may use cookies and similar technologies to help operate our website, understand website usage, improve our services, and support certain website features.

 

2. How We Use Your Information

Best Built Trailers may use personal information for purposes including:

• Responding to inquiries and requests

• Providing quotes and estimates

• Processing and fulfilling orders

• Providing products and services

• Communicating about orders, appointments, service, shipping, pickup, and delivery

• Providing customer support

• Sending text messages when you have opted in to receive them

• Sending marketing or promotional communications where permitted and where you have provided the appropriate consent

• Improving our website, products, and services

• Maintaining website and system security

• Detecting, preventing, or investigating fraud or misuse

• Complying with legal and regulatory requirements

• Carrying out other purposes disclosed to you at the time information is collected

 

3. Text Messaging and SMS Communications

If you choose to opt in to receive text messages from Best Built Trailers, we may use your mobile phone number to send communications related to your inquiries, orders, services, appointments, products, or other communications for which you have provided consent.

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Depending on the type of SMS program you have joined, messages may include customer service communications and promotional or marketing messages.

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You can stop receiving SMS messages at any time by replying STOP to a message from Best Built Trailers.

For help, reply HELP or contact us using the information provided on our website.

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Message and data rates may apply. Message frequency varies.

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We do not sell or rent your mobile phone number to third parties for their own marketing purposes.

 

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

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These technologies may help us:

• Keep our website functioning properly

• Remember certain preferences

• Understand how visitors use our website

• Measure website traffic and performance

• Improve our website and customer experience

• Support advertising or marketing activities, where applicable

 

You may be able to control cookies through your web browser or device settings. Disabling certain cookies may affect the functionality of portions of our website.

 

5. Analytics and Third-Party Services

We may use third-party services to help operate our website, process transactions, analyze website traffic, communicate with customers, or provide other business functions.

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These providers may process information on our behalf as necessary to provide their services.

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Third-party services may include website hosting, analytics, payment processing, e-commerce, communications, shipping, customer relationship management, and other business technology providers.

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These third parties may have their own privacy policies governing their handling of information.

 

6. How We Share Information

Best Built Trailers may share personal information when reasonably necessary to operate our business and provide products and services.

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For example, information may be shared with:

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• Service providers and technology vendors that assist us with operating our business

• Payment processors

• Shipping and freight providers

• Website hosting and e-commerce providers

• Communications and SMS service providers

• Analytics and marketing service providers

• Professional advisors, such as attorneys, accountants, or other consultants

• Government authorities or other parties when required by law or necessary to protect our rights, property, or safety

 

We do not sell personal information for money.

 

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

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However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

 

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

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The length of time information is retained may vary depending on the type of information and the reason it was collected.

 

9. Your Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

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• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Opt out of SMS communications by replying STOP

• Request information about how your personal information is used or shared

 

Some information may need to be retained when required by law or for legitimate business purposes.

To make a privacy-related request, contact us using the information below.

 

10. Children's Privacy

Our website and services are not directed toward children under the age of 18.

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We do not knowingly collect personal information from children under 18 through our website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

 

11. Links to Other Websites

Our website may contain links to websites operated by third parties.

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We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

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When we make changes, we will post the updated Privacy Policy on this page and update the effective date above.

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11. Contact Us

If you have questions about these SMS Terms of Service or Best Built Trailers' text messaging program, please contact us:

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Best Built Trailers
221 Quality Drive
Thomson, GA 30824
United States

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Phone: 706-361-0698
Email: sales@bestbuilttrailer.net

Website: bestbuilttrailer.com